- July 18, 2024
- 4 min read
IBM Extends Partnership with ServiceNow to Boost Talent and Skill Development with AI
In a groundbreaking collaboration, tech giants IBM and ServiceNow have joined forces to revolutionize talent development through the innovative application of generative AI. This partnership aims to meet the increasing demand for skilled tech workers and empower organizations to build agile, skill-centric workforces.
Addressing the Skills Gap Challenge
Recent research from ServiceNow and Pearson has revealed a staggering need for an additional 1.76 million tech workers in the United States by 2028. However, a mere 44% of CEOs have assessed the potential impact of AI on their workforces, according to the IBM Institute for Business Value. This gap highlights the urgency for businesses to adopt innovative solutions that can bridge the skills divide and future-proof their talent strategies.
The Joint Solution: Empowering Talent Transformation
IBM Consulting has introduced a new services solution that seamlessly integrates IBM’s HR and talent transformation expertise with IBM Talent Frameworks skills taxonomy data, enhancing the ServiceNow Talent Development solution. This powerful combination enables organizations to create agile and skill-centric workforces by mapping clear skills roadmaps and addressing critical skills gaps.
ServiceNow’s Talent Development solution provides organizations with a comprehensive understanding of workforce capabilities, facilitating the formation of high-performing teams and improving employee experiences on a single platform. By leveraging generative AI, this joint solution streamlines the process of identifying and addressing skill gaps, ensuring that organizations have the right talent and expertise to drive innovation and growth.
Unlocking Synergies and Accelerating Value
The collaboration between IBM and ServiceNow extends beyond the talent development solution. It also encompasses integrating the Now Platform with IBM watsonx to boost productivity for mutual business partners and customers. Additionally, ServiceNow’s participation in the AI Alliance, co-launched by IBM and Meta, underscores their commitment to unlocking employees’ full potential and preparing the workforce for the future.
IBM Consulting’s pilot project with ServiceNow has already demonstrated significant results, reducing the time to build job family architectures by 50%. This partnership highlights the importance of combining cutting-edge technology with effective change management strategies in talent development, ensuring organizations can swiftly adapt to evolving market demands.
“By combining IBM’s deep expertise in HR transformation and talent development with ServiceNow’s leading platform for skills mapping and career mobility, we’re helping organizations accelerate the creation of agile, skill-centric workforces that can drive innovation and growth.” – Mark Kissman, Vice President, IBM Consulting
Embracing the AI-Powered Future of Talent
In addition to the talent development solution, ServiceNow has announced a collaboration with IBM to accelerate the impact of generative AI across the enterprise. The company will incorporate watsonx.ai and IBM Granite foundation LLMs into its Now Assist GenAI experience for ServiceNow customers, further enhancing the capabilities of their AI-powered solutions.
As organizations strive to remain competitive in the rapidly evolving tech landscape, the IBM-ServiceNow partnership represents a significant step forward in harnessing the power of generative AI for talent development and workforce transformation. By addressing the skills gap and empowering organizations to build agile, skill-centric teams, this collaboration paves the way for a future where businesses can thrive in an AI-driven world.
Conclusion: Driving Innovation and Growth
The strategic partnership between IBM and ServiceNow exemplifies the transformative potential of generative AI in addressing critical business challenges. By combining their respective strengths in talent development, AI capabilities, and enterprise solutions, these tech giants are poised to drive innovation and growth across industries.
As the demand for skilled tech workers continues to soar, this collaboration offers a timely and innovative solution for organizations seeking to future-proof their talent strategies. By leveraging the power of generative AI, businesses can unlock new levels of agility, productivity, and competitive advantage, positioning themselves for long-term success in the rapidly evolving digital landscape.
Stay tuned for further updates and insights on how this groundbreaking partnership is shaping the future of talent development and AI-powered workforce transformation.