Zendesk MCP Server
A Model Context Protocol server for Zendesk.
This server provides a comprehensive integration with Zendesk. It offers:
- Tools for retrieving and managing Zendesk tickets and comments
- Specialized prompts for ticket analysis and response drafting
- Full access to the Zendesk Help Center articles as knowledge base
Setup
- build:
uv venv && uv pip install -e .
oruv build
in short. - setup zendesk credentials in
.env
file, refer to .env.example. - configure in Claude desktop:
{
"mcpServers": {
"zendesk": {
"command": "uv",
"args": [
"--directory",
"/path/to/zendesk-mcp-server",
"run",
"zendesk"
]
}
}
}
Resources
- zendesk://knowledge-base, get access to the whole help center articles.
Prompts
analyze-ticket
Analyze a Zendesk ticket and provide a detailed analysis of the ticket.
draft-ticket-respons
Draft a response to a Zendesk ticket.
Tools
get_ticket
Retrieve a Zendesk ticket by its ID
- Input:
ticket_id
(integer): The ID of the ticket to retrieve
get_ticket_comments
Retrieve all comments for a Zendesk ticket by its ID
- Input:
ticket_id
(integer): The ID of the ticket to get comments for
create_ticket_comment
Create a new comment on an existing Zendesk ticket
- Input:
ticket_id
(integer): The ID of the ticket to comment oncomment
(string): The comment text/content to addpublic
(boolean, optional): Whether the comment should be public (defaults to true)
Zendesk MCP Server
Project Details
- reminia/zendesk-mcp-server
- Apache License 2.0
- Last Updated: 4/21/2025
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