Zendesk MCP Server – README | MCP Marketplace

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Zendesk MCP Server

ci License

A Model Context Protocol server for Zendesk.

This server provides a comprehensive integration with Zendesk. It offers:

  • Tools for retrieving and managing Zendesk tickets and comments
  • Specialized prompts for ticket analysis and response drafting
  • Full access to the Zendesk Help Center articles as knowledge base

demo

Setup

  • build: uv venv && uv pip install -e . or uv build in short.
  • setup zendesk credentials in .env file, refer to .env.example.
  • configure in Claude desktop:
{
  "mcpServers": {
      "zendesk": {
          "command": "uv",
          "args": [
              "--directory",
              "/path/to/zendesk-mcp-server",
              "run",
              "zendesk"
          ]
      }
  }
}

Resources

  • zendesk://knowledge-base, get access to the whole help center articles.

Prompts

analyze-ticket

Analyze a Zendesk ticket and provide a detailed analysis of the ticket.

draft-ticket-respons

Draft a response to a Zendesk ticket.

Tools

get_ticket

Retrieve a Zendesk ticket by its ID

  • Input:
    • ticket_id (integer): The ID of the ticket to retrieve

get_ticket_comments

Retrieve all comments for a Zendesk ticket by its ID

  • Input:
    • ticket_id (integer): The ID of the ticket to get comments for

create_ticket_comment

Create a new comment on an existing Zendesk ticket

  • Input:
    • ticket_id (integer): The ID of the ticket to comment on
    • comment (string): The comment text/content to add
    • public (boolean, optional): Whether the comment should be public (defaults to true)

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