Frequently Asked Questions (FAQ)

Q: What is the purpose of this customer support application? A: This application provides a modern and AI-powered solution for customer support, enabling real-time chat, intelligent response generation, and seamless integration with Azure OpenAI.

Q: What technologies are used to build this application? A: The application is built using React and TypeScript for the frontend, and Node.js and Express for the backend, with Azure OpenAI providing the AI capabilities.

Q: What are the prerequisites for setting up this application? A: You need Node.js (v14 or higher), npm (v6 or higher), an Azure OpenAI Service account, and an Azure subscription.

Q: How do I configure the Azure OpenAI integration? A: Create a .env file based on .env.example in the backend directory and fill in your Azure OpenAI credentials.

Q: Where is the application deployed? A: The application is deployed on Azure Web Apps, with the frontend at https://customer-support-frontend.azurewebsites.net and the backend at https://customer-support-backend.azurewebsites.net.

Q: How can UBOS enhance this application? A: UBOS allows you to seamlessly integrate AI Agents, orchestrate complex AI Agent workflows, connect to enterprise data, and build custom AI Agents for enhanced customer support processes.

Q: Is this application open source? A: Yes, it is licensed under the MIT license.

Q: Can I use a different LLM model instead of Azure OpenAI? A: While the application is designed for Azure OpenAI, integrating other LLM models is possible with modifications to the backend.

Q: Does the application support multiple languages? A: The current version focuses on English, but you can extend it to support multiple languages by leveraging Azure OpenAI’s translation capabilities or integrating other translation services.

Q: Is the data secure in this application? A: Yes, the application incorporates secure API integration and follows best practices for data security.